Privacy Policy

Last updated: [DATE]

Template notice: This is a starting template, not legal advice. Have it reviewed by qualified counsel before relying on it for a live product — especially around Nepal's data protection requirements and any sector-specific rules that apply to your business.

This Privacy Policy explains what information GoDelivery ("we", "us") collects when you use our delivery platform, how we use it, and the choices you have.

Information we collect

Account information: phone number, name, email address, and — for shop accounts — shop name and shop location.
Shipment information: sender and receiver name, phone number, email, delivery address, package descriptions and weight, and photos you upload of packages.
Location data: pickup and delivery addresses and coordinates, and a rider's live location while a delivery is in progress.
Payment information: your chosen payment method (cash, bank transfer, eSewa, Khalti, Fonepay, or ConnectIPS) and payment status for an order. We do not store full payment card or wallet credentials.
Device information: device identifiers and push-notification tokens, used to deliver order updates to your phone or browser.
Usage data: order history, delivery timelines, and app interactions, used to operate and improve the service.

How we use this information

To create and manage your account, and verify your identity via one-time codes sent to your phone.
To book, price, assign, route, and track shipments.
To send you order status updates by push notification, and (when SES/email is configured) email confirmations with your invoice attached.
To detect and prevent fraud, abuse, or unsafe delivery conditions (e.g. dangerous goods).
To improve the reliability and performance of the platform.

Who we share it with

Delivery partners (riders) see the sender and receiver details, package contents, and addresses needed to complete a delivery.
Admins can see order and account information to operate and support the platform.
We do not sell your personal information. We may share it with service providers who process it on our behalf (e.g. cloud hosting, SMS/push notification delivery, payment gateways), bound by confidentiality obligations.
We may disclose information if required by law or to protect the rights, safety, or property of GoDelivery, our users, or the public.

Data retention

We retain account and order data for as long as your account is active and as needed to satisfy legal, accounting, or reporting obligations. You may request deletion of your account, subject to records we're required to keep.

Your choices

You can review and update your profile and shop location in account settings at any time.
You can enable or disable push notifications from your device or browser settings.
You can request a copy of your data, or ask us to delete it, by contacting us (see below).

Security

We use industry-standard measures — including encrypted connections, hashed credentials, and access controls — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password and keep your device secure.

Changes to this policy

We may update this policy from time to time. We'll post the updated version here with a new "Last updated" date.

Contact us

Questions about this policy? Contact us through the details in your account settings, or via your assigned account representative.